Refund policy

Please contact nathanaeleinara6465@outlook.com before returning an item and include your order number. UK consumers normally have a 14-day cooling-off right for distance purchases: notify us within 14 days of receiving the goods, then send them back within a further 14 days. We extend this to a 30-day voluntary return window for unused, resalable items in original packaging.

If an item is faulty, damaged, or materially not as described, tell us promptly with photographs where useful. We will offer repair, replacement, or a refund as required by the Consumer Rights Act 2015. For a change-of-mind return, the customer pays return postage unless we agree otherwise; original standard delivery is refunded when the whole order is cancelled within the statutory period. Refunds are made to the original payment method after inspection, normally within 14 days of receiving the return.

Personalised, sealed hygiene-sensitive, or perishable goods cannot be returned for change of mind once opened, but statutory rights for faulty goods remain unaffected. This policy does not remove any mandatory UK consumer rights.